Categories for Requests Reporting

It is a simple concept, but an ever-powerful one, to be able to assign different elements of the help desk software being used, a category for reporting purposes. Whether the requests themselves, the type of businesses supported, type of contracts sold, and so on. NetHelpDesk assists in all these areas.

Edit the Category groups to specify categories relevant to your business, and with four groups of Categories to utilise, you can have one group for opening, and one for closing, to see how they differ in reporting. One could be for Requests, one for Projects, one for Sales Leads and Opportunities, one for Change Requests. One for the IT team, one for Facilities Management. The opportunities are endless.

Organise the people you support in the main view, by colour code in the Area/Client level to indicate a further sub category.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android

    Android

  • iPhone

    iPhone

  • BlackBerry

    BlackBerry

  • Tablets

    Tablets

  • Windows

    Windows

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