Column Field Chooser and Filters

Filters help us to see things differently, and often for the better. Every one of your team will work in different ways, and want to choose their own filters, so they see their world as they want to.

Along with the queue management options we have, NetHelpDesk also allows the individual to choose what they want to see on the main screen. The columns show data from the request, and these can be set globally, or each can have their own individual choices.

On the main screen, a "Field Chooser" button is available, to select the columns that will display data. If you tend to use the "By Area/Client" queue, then having Client, Site Name and User Name may not be entirely necessary, and so on. We're not like all the other products, as we allow you to think for yourself! What a novel idea.

What you want, when you want.

At the top of the treeview, there is also a filter to search for keywords in the Area/Client, Site and User data. This is extremely useful when asking for an end-user's name, typing it, to bring up their account.

The same is available at the top of the main request view, to search the Summary and Details of each of the requests for keywords that match.

An advanced filter also allows to drill down by Request Type, Date Occurred, Date Closed, Resolution Date and Planned Date, SQL filter used in the data analyser, when the last update was added, and whether the request is open, closed or all requests regardless.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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