At the top of the treeview, there is also a filter to search for keywords in the Area/Client, Site and User data. This is extremely useful when asking for an end-user's name, typing it, to bring up their account.
The same is available at the top of the main request view, to search the Summary and Details of each of the requests for keywords that match.
An advanced filter also allows to drill down by Request Type, Date Occurred, Date Closed, Resolution Date and Planned Date, SQL filter used in the data analyser, when the last update was added, and whether the request is open, closed or all requests regardless.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.