Contract Management

Every Customer is completely unique, how you treat your Customers is individual, how you charge them for your services differs from your competition down the road. At NetHelpDesk, we understand that about you, and we understand that your Customers are the same as well.

NetHelpDesk allows for Contract Management for your Customers, and Suppliers, to administer your relationships, and subsequent billing, if required.

Our help desk software offers the perfect solution for all your contract management needs, and integrating this into billing mechanisms as well, if needed.

Add contracts in place with your Customer, and track and trace contract history over time, as your relationship with them grows.

Individual Contract Management

Against each Customer, you can specify the Service Level Agreement (SLA) you have in place with them, and allow all calls for that Customer to be treated how you need it to be. Each Customer can have their own charge rates, as well as Contract and Service Tax Codes. You can track which assets are to be included in each contract, and select periods for billing, whether weekly, monthly, quarterly or yearly. Set period charge amounts, allow for Pay-as-you-Go (PAYG) billing, Pre-payment contracts, or Fixed Price, or combinations depending on request type, charge codes or call categories.

Granular Billing and Asset Management from Contracts

The lead developer who championed the contract management features within NetHelpDesk used to be an Accountant, and a Manager, so we now all understand just how simple, varied or complex requirements can be from Customer to Customer. NetHelpDesk allows you to specify all of this contractual information and more, into the product, so you and your team don't have to remember it, or worry so much about it. Once there, NetHelpDesk does all the hard work for you, whilst still allowing you the access and flexibility to adapt as your business grows.

And much more.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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