Councils have a huge responsibility to their public, so smoothness of operations is critical. With the vast amounts of data required for their daily operations, a strong, reliable system with exceptional accessibility is essential.
This is where NetHelpDesk comes into its own. Its multi-departmental functionality allows smooth processing of requests of any nature, and its multiple SQL databases afford it outstanding data management capabilities.
Problem management can also be enhanced through the extensive ticketing system. Individuals may encounter any number of distinct issues which must each be logged, tracked, and kept accessible until their resolution – so the easy workflows enabled by NetHelpDesk are truly invaluable.
All users can access multiple dashboards and databases through a single unified portal. Administrators can allocate predetermined access levels for all end users relevant to their position and seniority – all of whom access the system via the same portal.
Because NetHelpDesk operates through multiple SQL databases it is scalable to any scope of operations. Any amount of data can be effectively stored and made accessible via a single, unified portal for all users.
NetHelpDesk has been developed over two decades. We have always worked to a high standard from the outset and are proud to have created a system that is fully compliant with ITIL standards – helping your business achieve greatness.
Our leading ticketing system allows any ticket to be investigated through multiple supported queues, allowing complete 360-degree visibility of any project. Queues can be assigned theirown access levels and permissions so tickets can be managed appropriately.
NetHelpDesk software is fully compliant with Shared Service requirements, making it the ideal solution for back-office operations. It can be used by any number of company divisions and departments, with features perfect for any application.
Maintain smooth operations and streamline the resolution of user access issues without requiring administrator authorisation. Provide continued access to the system and empower users to easily manage their security.
NetHelpDesk has an extensive range of features that are all displayed on intuitive, user-friendly screens.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.