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Customer Service Software

Help Desk Software Customer Support Teams

Whatever the need for external customer support software, tracking conversations of compliments, complaints, technical, service or support issues, requires a strong customer service software, that's as reliable as your team. Give them the tool they need to do their role properly the first time, with NetHelpDesk.

NetHelpDesk provides conversation management technology, to streamline your agents' processes with your end-users. Handle every communication to your specific choices, as unique as your business in any industry.

Dramatically increase your customer service contact centre's performance by ensuring agents provide the same consistent high-level customer service experience with everyone they speak to. Making your customer interactions as effective as possible, means more to your business, and our reporting will prove this.


Enforce compliance and promote dynamic conversations that maintain that personal touch at the same time. All data captured will be available on reporting, with data visibility and transparency at your fingertips. Usually, your company would need to spend thousands on new software that does just one thing, like scripting or electronic data capture, but with NetHelpDesk you have everything we can offer, as standard. No hidden fees.

Regardless of your need for customer support software, NetHelpDesk is not just for the IT industry. It can be used in any business model in any industry to give your customers the service they pay for, the service they deserve, the service you want to provide.

Capturing and analysing communications with end-users of all varities has never been easier, and can open up new business opportunities as your customers recommend what you do to their peers. Business performance, and your personal business reputation all managed to a high level of accuracy and transparency.

And much more besides. Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android

    Android

  • iPhone

    iPhone

  • BlackBerry

    BlackBerry

  • Tablets

    Tablets

  • Windows

    Windows

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