E-mail Integration

As with all good help desk software, NetHelpDesk integrates seamlessly with your choice of mailboxes, whether on Exchange, Office 365, GMail or wherever. All communications related to your end-users request are logged against each request.

The Rich Text e-mail interface allows end-users to submit requests by sending an e-mail. All communication back and forth will continue to be as e-mail, customised and personalised to your corporate branding, and individual signatures.

Connect to multiple e-mail mailboxes, optional acknowledgements can be sent back to the end user, as well as notifications for your support staff, different e-mail templates customised to teams or to customers, assign based on content of an e-mail, and much more.


You Control What They See

Throughout the lifetime of the request, there will be actions and notes added, that you won't want to your end users to see. What you want your Customers to see, will be different to others, so NHD allows you to customise the level of content they can view vi e-mail, or the web portal. You also control what they can do with the requests, such as restricting creation of requests via the web portal, allowing them to see only certain fields, information, action buttons and so on. You remain in control with what experience your Customers have.

Whether you want a simple screen, or more detailed, whether you are in IT, photography, building maintenance or a garden centre, you can track all your requests for optimum customer service.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android

    Android

  • iPhone

    iPhone

  • BlackBerry

    BlackBerry

  • Tablets

    Tablets

  • Windows

    Windows

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