Throughout the lifetime of the request, there will be actions and notes added, that you won't want to your end users to see. What you want your Customers to see, will be different to others, so NHD allows you to customise the level of content they can view vi e-mail, or the web portal. You also control what they can do with the requests, such as restricting creation of requests via the web portal, allowing them to see only certain fields, information, action buttons and so on. You remain in control with what experience your Customers have.
Whether you want a simple screen, or more detailed, whether you are in IT, photography, building maintenance or a garden centre, you can track all your requests for optimum customer service.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.