"The process that monitors all events that occur through the IT infrastructure. It allows for normal operation and also detects and escalates exception conditions, creating incidents, tracking activity to resolution, and legacy data for overview analysis."
Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM) of Events
"Any program that produces e-mail notifications based on an event can be integrated into NetHelpDesk, and overview of status checked. Specify exception conditions to create requests based on the activity, and report on full history of events in any way you require. "
NetHelpDesk ITIL Compliance Team
Here are just some of the features available in NetHelpDesk, to help you and your teams manage events under the ITIL framework:
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.