ITIL Event Management

If you have a remote monitoring and management software that tracks the status of events throughout your or your clients' IT infrastructures, the notifications they produce can be useful, but plentiful.

NetHelpDesk's event management capabilities allows an easier transparency to deal with situations as they occur, creating tickets based on certain parameters in the notification e-mail.

Being able to overview from one screen the current condition of the services you provide, is a simple request, but missing in many of our competitor's solutions. Whilst it is great to receive notices that all is ok, they can clog up your e-mail inbox unnecessarily, so let NetHelpDesk take the burden of tracking the good history, and intelligent ticket creation when all goes wrong.

"The process that monitors all events that occur through the IT infrastructure. It allows for normal operation and also detects and escalates exception conditions, creating incidents, tracking activity to resolution, and legacy data for overview analysis."

Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM) of Events

"Any program that produces e-mail notifications based on an event can be integrated into NetHelpDesk, and overview of status checked. Specify exception conditions to create requests based on the activity, and report on full history of events in any way you require. "

NetHelpDesk ITIL Compliance Team

Here are just some of the features available in NetHelpDesk, to help you and your teams manage events under the ITIL framework:

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Take a closer look at NetHelpDesk.

NetHelpDesk Demo

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows


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