ITIL Financial Management

NetHelpDesk has the capability to look after all of your different call types, and still follow the ITIL standard for Help Desks. This includes Financial Management, where everyday requests with a multitude of steps and actions within your organisation needs tracking.

NetHelpDesk has been developed in-line with the ITIL Best Practice Framework, and has extensive Financial Management capabilities for IT Service Management (ITSM).

Ensure that the IT processes are achieved in the most cost-effective manner, with advanced cross-purpose analysis and reporting in all areas of the business.

By organising your request types along the ITIL framework, you will show that the standard you work towards is high.

"Financial Management comprises the discipline of ensuring that the IT infrastructure is obtained at the most effective price (which does not necessarily mean cheapest) and calculating the cost of providing IT services so that an organisation can understand the costs of its IT services."

Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM) of Finance

"Physical and service item advanced costing analysis with AVCO, FIFO stock control, cost versus price analysis, granular labour time reporting, multiple charge rates, override charge rates at customer level, minimum, incremental, holiday and out of hours multipliers, surcharges, multi-contract, multi-combination billing, historical tracking, linking to assets,recurring items, and much more with NetHelpDesk's built-in extensive Billing module, that integrates with QuickBooks, Sage, Xero and KashFlow too."

NetHelpDesk ITIL Compliance Team

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Take a closer look at NetHelpDesk.

NetHelpDesk Demo

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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