Google Maps and NetHelpDesk Help Desk Software

Thanks to the lovely people over at Google, we have integrated the Google Maps service into NetHelpDesk to help plot your Customers and staff on a full featured, beautifully designed map plugin.

Plotting your Customer locations from their addresses, and where you staff are whilst on the move using the GeoCoordinates generated from the Smartphone app on Google Maps is such a simple yet powerful tool.

The feature, included as standard, as are all other features in NetHelpDesk, allows you and your teams to track open tickets in all areas, and so easily delegate work efficiently based on location. This kind of software, to track locations and directions, is very expensive, where with NetHelpDesk, it's part of what you already pay for, all in one place.


Not only keep costs down for mileage and journey time, but improving the speed of service to your end-users and allowing teams to use all the features of Google Maps to direct teams to the correct location. Using features like the Street View, to see local landmarks, and guide mobile users, or send details to their Google Maps app on their phone, to plot journeys, estimate journey times and so on. Using the GeoCoordinates from the Smartphone app also lets you track locations of staff, to ensure they are maximising their time, and not wasting it in a nearby fast food drive thru establishment.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android

    Android

  • iPhone

    iPhone

  • BlackBerry

    BlackBerry

  • Tablets

    Tablets

  • Windows

    Windows

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