Guided Agent Call Scripting Software

NetHelpDesk provides workflow management that uses call scripting technology, to streamline your agents' call processes with your end-users. Handle every communication to your specific choices, as unique as your business in any industry.

Dramatically increase your contact centre's performance by ensuring agents provide the same consistent high-level customer service experience with everyone they speak to. Making your customer interactions as effective as possible, enforce compliance and promote dynamic conversations that maintain that personal touch at the same time.

All data captured will be available on reporting, with data visibility and transparency at your fingertips. Usually, scripting and data capture software costs thousands, but we include this module as standard.

You're in control. You shape your future.

Regardless of your need for call scripting, NetHelpDesk is not just for the IT industry. It can be used in any business model in any industry to give your customers the service they pay for, the service they deserve, the service you want to provide.

Capturing and analysing calls via scripts of all varities has never been easier, and can open up new business opportunities as your customers recommend what you do to their peers. Business performance, and your personal business reputation all managed to a high level of accuracy and transparency.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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