Excel Spreadsheet Import Facility
Alternatively, we have a built-in import facility that helps you to use our pre-formatted Microsoft Excel spreadsheets, and import your existing Assets, Clients and Sites, Items, Requests and Actions, End Users, Suppliers, Billing Contracts, KB Articles, and Sage Invoices from your existing solution, or database.
If you don't have time, or don't completely understand the database structure of your existing system, we can certainly assist. In fact, we offer it as a standard part of our service to make sure you migrate with the minimum of fuss, and the maximum of data.
Active Directory and LDAP sync
If you are supporting end-users internally, are within an education organisation, or have access to Customer's Active Directories, NetHelpDesk can integrate with them, to populate your Area/Client treeview as part of an ongoing sync. The Active Directory wizard allows Sites to be linked to OU Containers in the Active Directory. If your Active Directory is in good order, and sensibly organised, NetHelpDesk can easily mimic this.
The functionality within NetHelpDesk that allows Active Directory information to be mapped to their relevant NetHelpDesk fields within the setup. Leave the Active Directory as the Master Database, and update NetHelpDesk on an ongoing Active Directory sync.
Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.
Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.
Contact us to discuss with our team what you are looking for.