If some of the team are out on the road, the time that is taken to travel, and mileage on vehicular transport methods are expenses to your business. In some instances, billable to your Customers. Allow NetHelpDesk to provide accurate journey and travel time reporting from the multiple interfaces.
The journeys can be added to actions on requests, or added as a separate entity via the web interfaces and smartphone or tablet apps, to be reported on as separate entities to expenses.
The time taken by the Agent whilst travelling to and from a customer's location, is a cost to your business, whether it is in terms of cost of the travel itself, tickets and so on, but also the cost of time to have someone out of your office, and on the road. Using NetHelpDesk to track this, is another way we help you where other products do not.