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Office 365 Calendars 2-way integration

NetHelpDesk (NHD) has it's own integrated Office 365 Calendar feature, that allows you to make appointments and tasks within requests, and in it's own separate area, and merge with your Office 365 Calendars elsewhere.

By Customer demand, we have allowed the amazing Calendar and appointments functionality in NetHelpDesk to be compatible with Office 365, as well as other popular calendar programs, such as Exchange, MDaemon, and Google Calendars.

Everything from request related appointments, separate or project tasks, personal events, meetings, annual leave, all collated together, and managed in the one place for each login.

Set reminders, book for multiple logins, inform users, use approximate arrival times, make private and much more.


Book Appointments, Set Task Reminders

Whether it's to call your end user back, schedule actions internally, or site visits. Whatever the reason, schedule your multiple appointments from within the ticket. Add the Subject for the appointment, start date and time, end date and time, indicate if confirmed with the relevant parties, and which Agent it is applicable to.

NetHelpDesk will then push your appointments out to your Agents' calendars. This amazing, intelligent 2-way functionality works with Office 365 Calendars. Each Agent has their own NHD calendar in the help desk software. These can be viewed separately, or collectively in a group NHD calendar from the main screen.

Add to NetHelpDesk Calendar

NetHelpDesk has its own centralised calendar, where each Agent can have their own calendar, or you can group Agents appointments together, with personalised colour selection to identify. You control what information comes out of the ticket and into the NHD calendar entry using $variables of multiple data fields from the database.The intelligent 2-way updating allows you to update in one place, to update the other. So, if you update the calendar time/date in your calendar, it will update your NHD calendar. If you update the appointments in the ticket, it will then update both your NHD and regular calendars.

Add to Office 365 Calendar

NHD will inject your Agent appointments to the specified calendar, and all of the ticket data you specified as well. If your calendar account is synced with your Smartphone, your entry will be injected automatically, so your NetHelpDesk appointments are in with all your other appointments. If you update who's assigned to the call, it will update your NHD and regular calendars. NHD handles all the hard work for you. It removes the appointment from the former Agent's external Calendar, removes the appointment from the former Agent's NetHelpDesk Calendar, then adds the appointment to the new Agent's NetHelpDesk Calendar, and adds the appointment to the new Agent's Office 365 Calendar.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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