Whether it's to call your end user back, schedule actions internally, or site visits. Whatever the reason, schedule your multiple appointments from within the ticket. Add the Subject for the appointment, start date and time, end date and time, indicate if confirmed with the relevant parties, and which Agent it is applicable to.
NetHelpDesk will then push your appointments out to your Agents' calendars. This amazing, intelligent 2-way functionality works with Office 365 Calendars. Each Agent has their own NHD calendar in the help desk software. These can be viewed separately, or collectively in a group NHD calendar from the main screen.
NetHelpDesk has its own centralised calendar, where each Agent can have their own calendar, or you can group Agents appointments together, with personalised colour selection to identify. You control what information comes out of the ticket and into the NHD calendar entry using $variables of multiple data fields from the database.The intelligent 2-way updating allows you to update in one place, to update the other. So, if you update the calendar time/date in your calendar, it will update your NHD calendar. If you update the appointments in the ticket, it will then update both your NHD and regular calendars.
NHD will inject your Agent appointments to the specified calendar, and all of the ticket data you specified as well. If your calendar account is synced with your Smartphone, your entry will be injected automatically, so your NetHelpDesk appointments are in with all your other appointments. If you update who's assigned to the call, it will update your NHD and regular calendars. NHD handles all the hard work for you. It removes the appointment from the former Agent's external Calendar, removes the appointment from the former Agent's NetHelpDesk Calendar, then adds the appointment to the new Agent's NetHelpDesk Calendar, and adds the appointment to the new Agent's Office 365 Calendar.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.