Enable flawless contract management and maintenance of customer contracts. Assess and allocate appropriate service levels, easily handle payments and securely manage payment details, and handle contract renewals to a tight schedule – every time.
Use NetHelpDesk's powerful ticketing system to allocate equipment to technicians and end users alike. Manage stock, roll out firmware updates and new products, and much more – there's no limit to what NetHelpDesk can help you achieve.
Design, pre-configure, and automate custom billing processes to any schedule. NetHelpDesk's full and flexible integration with Sage, Xero, Paypal, Quickbooks, and other poopular payment gateways and accounting packages allows a huge range of billing options.
Track, plan, and execute organisational changes of any scale with NetHelpDesk's outstanding change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company.
Use NetHelpDesk's asset management to track your configuration items and visualise dependancies between assets. Log incidents and problems against assets and identify systematic failings before they cause major incidents.
Enable your team to create full-featured knowledge base articles with detailed keyword indexing, rich formatting, and file attachments. Easily make information available throughout your company and share knowledge with any contact at any time.
Asset discovery is available as an add on, which seamlessly integrates into the helpdesk software. Allowing your engineeers to view up to date asset information whilst managing tickets or on the go with the mobile apps.
Connect onto users computers directly from NetHelpDesk with the remote control add on. Remote sessions can be launched from the ticket or via channels such as live chat or email.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.