MSP Help Desk SoftwareMSP Help Desk Software

As a leading ticketing and requesting system, NetHelpDesk boasts a powerful multi-site data structure and a host of best-of-breed features that have made it one of the leading providers of MSP help desk software.

One of NetHelpDesk's strongest features is its facility for managing Service Level Agreements. Groups can be specified to an astonishing level of detail – working in timings, priorities, and thorough descriptions – both to ease cross-department communications and improve relationships with customers. Any MSP knows the value of keeping detailed records and building strong bonds with clients – so NetHelpDesk could be invaluable to your business!

Unmatched Helpdesk Functionality for MSPs

With its formidable functionality and unrivalled capability for customisation, NetHelpDesk is a leading solution for MSPs of any type – from energy and telephony management, through to restaurants and many others. MSPs across various industries use NetHelpDesk to provide a platform for managing and growing their businesses – why not see what they love about us?

White-Label Support Platform

NetHelpDesk provides a platform to support multiple organisations. This extends from separate branding on emails and websites to restricting technician access to different clients and users. This allows for you to centralise your processes into one business management solution and gives you the flexibility to allow for crossover between organisations and technicians.

Key Features

NetHelpDesk has been designed based on customer feedback from managed service providers. The software offers a rounded solution, that will enable you to centralise your different processes into one application. Below are some of the key features that makes NetHelpDesk one of the leading solutions for MSPs.

Contract Management for Managed Service ProvidersContract Management

Enable flawless contract management and maintenance of customer contracts. Assess and allocate appropriate service levels, easily handle payments and securely manage payment details, and handle contract renewals to a tight schedule – every time.


MSP Contractor Management

Contractor Management for MSPsContractor Management

Extensive contractor management functionality can be achieved through the helpdesk software's various modules. Keep field workers connected, easily schedule on-site maintenance visits, and log reports from the road.

Recurring Billing for MSPsRecurring Billing

Design, pre-configure, and automate custom billing processes to any schedule. NetHelpDesk's full and flexible integration with Sage, Xero, Paypal, Quickbooks, and other poopular payment gateways and accounting packages allows a huge range of billing options.

Help Desk Software Stock Control

Help Desk Software Stock Control

Equipment Management for MSPsEquipment Management

Use NetHelpDesk's powerful ticketing system to allocate equipment to technicians and end users alike. Manage stock, roll out firmware updates and new products, and much more – there's no limit to what NetHelpDesk can help you achieve.

RMA processing for MSPsRMA processing

Smooth the returns process by handling refunds, replacements, and related transactions while easily tracking warranty periods. Ongoing issues can be escalated when required, with all data securely saved and easily accessible from anywhere.

RMA Processing for MSPs

MSP Sales Dashboard

CRM/Sales Management for MSPsCRM/Sales Management

Keep extensive records of customer interactions and build strong relationships with your client base. Track client contact details, service histories, and account preferences to ensure records are up-to-date and communications are conducted smoothly.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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