Enable flawless contract management and maintenance of customer contracts. Assess and allocate appropriate service levels, easily handle payments and securely manage payment details, and handle contract renewals to a tight schedule – every time.
Extensive contractor management functionality can be achieved through the helpdesk software's various modules. Keep field workers connected, easily schedule on-site maintenance visits, and log reports from the road.
Design, pre-configure, and automate custom billing processes to any schedule. NetHelpDesk's full and flexible integration with Sage, Xero, Paypal, Quickbooks, and other poopular payment gateways and accounting packages allows a huge range of billing options.
Use NetHelpDesk's powerful ticketing system to allocate equipment to technicians and end users alike. Manage stock, roll out firmware updates and new products, and much more – there's no limit to what NetHelpDesk can help you achieve.
Smooth the returns process by handling refunds, replacements, and related transactions while easily tracking warranty periods. Ongoing issues can be escalated when required, with all data securely saved and easily accessible from anywhere.
Keep extensive records of customer interactions and build strong relationships with your client base. Track client contact details, service histories, and account preferences to ensure records are up-to-date and communications are conducted smoothly.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.