Our smartphone apps work offline, to allow you to continue reading requests, actioning them and adding time etc to requests. The next time your service is restored, the app will send the actions back to the database. This applies to all of our apps, and is utilised by many of our Customers globally, especially useful in areas where infrastructure isn't very good. What's more, there's no extra charge to use the smartphone apps, so you can take advantage straight away, even during your trial.
Some Agent users are not keen on using apps, and much prefer using e-mails to monitor and control their workload. We don't force your Agent Users (members of your team who support your end-users) to use NetHelpDesk in a certain way. Instead, we prefer to give alternatives, and allow them to decide the best way to work themselves.
By adding simple hashtags to the end of a subject line of an e-mail notification, or at the beginning of the body of an e-mail, actions can be carried out quickly, and hassle free. Even if online, and lots of signal to carry out actions, this functionality is so simple, yet so powerful. They won't know how they got through their work day without it.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.