Offline Request Processing

Is there anything worse in the modern world, than having no service on your phone or cell? Ok, yes there are. But, still pretty annoying, isn't it?

If ever out of the office, your Agents may be in an area of low quality internet signal, and unable to access the web portal of NetHelpDesk using their web interface.

Continuing to work whilst offline will be imperative for efficiency of the team, and ensuring a seamless flow of work for the end-users you support.

Whether it is using the apps whilst on the move, or using e-mail hashtags with e-mail forwarding, we have features in place to ensure you get the very best from our product at all times, and your Customers get the very best from you and your teams.

Here are some e-mail hashtags that you can encorporate into the subject line or body of the e-mails you are forwarding to NetHelpDesk, to carry out different actions on requests, without having to click inside it.


Smartphone Apps that work offline

Our smartphone apps work offline, to allow you to continue reading requests, actioning them and adding time etc to requests. The next time your service is restored, the app will send the actions back to the database. This applies to all of our apps, and is utilised by many of our Customers globally, especially useful in areas where infrastructure isn't very good. What's more, there's no extra charge to use the smartphone apps, so you can take advantage straight away, even during your trial.

E-mail Hashtags

Some Agent users are not keen on using apps, and much prefer using e-mails to monitor and control their workload. We don't force your Agent Users (members of your team who support your end-users) to use NetHelpDesk in a certain way. Instead, we prefer to give alternatives, and allow them to decide the best way to work themselves.

By adding simple hashtags to the end of a subject line of an e-mail notification, or at the beginning of the body of an e-mail, actions can be carried out quickly, and hassle free. Even if online, and lots of signal to carry out actions, this functionality is so simple, yet so powerful. They won't know how they got through their work day without it.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android

    Android

  • iPhone

    iPhone

  • BlackBerry

    BlackBerry

  • Tablets

    Tablets

  • Windows

    Windows

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