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Personal Dedicated Support Team

From the first moment you start looking at NetHelpDesk, to the minute you purchase and beyond, our personal support team will be supporting you.

All of our teams are cross-trained in their departments, so that they can answer any questions you may have about the process of moving you help desk software to NetHelpDesk. We build up the knowledge of your company.

Behind them is a team of developers, technical support Agents or Engineers, sales advisors, training consultants, accounts personnel and so on, who help support those team members who know you the best.

If the people you speak to do not have the best answer, they know exactly who to consult to get the correct information.

  • Help Desk Software Advice
    Premier Support For All

    Whether you are trialling the product, or have been with us for years, whether a one-person operation or 200 user + corporation, every single one of our Customers is given the same premier level of support time and again.

  • Help Desk Software Web Support Access
    Web Support Access

    Our Support Web Interface allows you to login, look at existing calls, update them, add screenshots of documents, look at the guides, read self-service entries, frequently asked questions, policies and procedures, interact with our social networking avenues. The list goes on.

  • Help Desk Software Telephone
    Easy Telephone System

    We have one support number, with four options: 1) Support, 2) Sales, 3) Accounts and 4) Direct dials. In the highly unlikely event that your call isn't answered, all voicemails are responded to within 30 minutes of being left.

Anything you need, anything that's not working as it should, tell any member of our team. We listen to what you have to say, and make adjustments when we make mistakes.

We truly believe that providing a high level of support is what will keep you with us for many years to come. If not, you will go and look elsewhere, which is the very last thing we want. Speak with our team about any of your ideas, issues or concerns. Even if the feedback is negative, we want to hear everything you have to say.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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