The print industry has always been reliant on strong project management. The managing of different toner usage and how to bill accordingly has historically been difficult to manage. NetHelpDesk makes this easy and will centralise all your different processes into a single system.
NetHelpDesk is the ideal solution to bring together all elements of any managed print services company. Through its years of development, the ticketing system has evolved to the point where it can function superbly as a highly-featured sales order processing module, allowing for print orders to be executed down to the smallest nuance.
Projects can be managed easily during every stage of the process, from receipt of the order, through production processes and despatch, and even into the warehousing and stockholding stage – allowing you to maintain stock levels for years to come.
Track the toner usage of printers, integrate with billing and allow your users to input their usage. NetHelpDesk allows you to easily manage different printers and their associated parts.
NetHelpDesk's advanced billing mechanism is included as standard with full features and flexible integration into popular accounting packages and payment gateways including Sage, Paypal, Quickbooks and Xero.
Enable flawless contract management and maintenance of customer contracts. Assess and allocate appropriate service levels, easily handle payments and securely manage payment details, and handle contract renewals to a tight schedule – every time.
Keep extensive records of customer interactions and build strong relationships with your client base. Track client contact details, service histories, and accountpreferences to ensure records are up-to-date and communications are conducted smoothly.
Extensive contractor management functionality can be achieved through the helpdesk software's various modules. Keep field workers connected, easily schedule on-site maintenance visits, and log reports from the road.
Sync with NetHelpDesk's extensive time management module to schedule regular servicing for all print equipment, manage requirements for maintenance, repairs and stock of spare parts. Keep detailed service records and log reports from customers' sites.
NetHelpDesk has an extensive range of features that are all displayed on intuitive, user-friendly screens.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.