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Privacy Policy

NetHelpDesk is greatly sensitive to the confidentiality of your information, and believes the protection of your confidentiality to be one of NetHelpDesk's significant responsibilities. As a result of NetHelpDesk's obligation to your privacy and confidentiality, NetHelpDesk has adopted the following Privacy Policy, which is applicable to all information you provide during your visits to the site:

Acquisition of Information

NetHelpDesk does not acquire any more information about you other than is required by law, or is otherwise necessary to provide a high level of service efficiently and securely.

NetHelpDesk Employees and Privacy

NetHelpDesk trains all NetHelpDesk employees about the importance of privacy. NetHelpDesk gives access to your information only to those employees who require it to perform their jobs.

Security Measures

NetHelpDesk makes access to confidentially sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.

Disclosure to Third Parties

It is NetHelpDesk's policy to never provide your information to third parties without your express permission, or if such disclosure is necessary to process transactions, or provide services which you have requested. The only exception to this policy is if NetHelpDesk is compelled to do so by an appropriately empowered governmental authority.

Privacy and NetHelpDesk Business Partners

When NetHelpDesk makes the NetHelpDesk technology or services available to business partners, NetHelpDesk will not share with them any more information than is necessary to perform the transaction you have requested. In addition, NetHelpDesk only does business with partners who agree to respect this Privacy Policy, and will make every reasonable effort to assure, by contract or otherwise, that these third parties use our information, technology and services in a manner that is consistent with this Privacy Policy.

Personal Information

The Site may require visitors (general visitors to the Site) and customers (visitors with passwords that allow them to go to the password-restricted areas of the Site) to provide contact information (for example, name and e-mail address), unique identifiers (for example, employee ID number for customers), demographic information (for example, post code or zip code and age) and financial information (for example account or credit card numbers for purchases). NetHelpDesk uses your contact information to create access to products and services on the Site, and to send you information about NetHelpDesk. Your contact information is also used to contact you when necessary. Financial information that is collected is used to check your qualifications and bill either you or your company for products and services, as applicable. Demographic and profile data is also collected at our site. NetHelpDesk uses this data to tailor your experience to the Site, showing you content NetHelpDesk believes might interest you, and displaying the content according to your preferences.

Corporate Data

Protecting the privacy of a customer's personal information is a top priority; however, NetHelpDesk takes the protection of each customer's corporate data and confidentiality to be one of NetHelpDesk's most significant responsibilities. NetHelpDesk uses diligent efforts to ensure each customer's data integrity is limited to the company for which that customer works, or has authorisation to access by using a company-specific password, and that such company's data is not violated or accessed by unauthorised persons.

Nature of Information Acquired

The personally identifiable information NetHelpDesk acquires in processing payment transactions varies according to the nature of the transaction and the way in which merchants or financial institutions are using NetHelpDesk's payment services. More often, it may include the amount of the transaction, and your name, credit or debit card number and expiration date, bank/checking account number, billing address, and shipping address.

Information/Data Centre Security

NetHelpDesk stores transaction information on secure computers located in a locked data centre. Only a small number of NetHelpDesk employees involved in the management of the data centre have physical access to these computers. Where possible, NetHelpDesk encrypts information stored on NetHelpDesk computers as a further measure of protection. NetHelpDesk uses high industry standards in the acquisition and deployment of firewalls and other security technology to prevent NetHelpDesk computers from being accessed by unauthorised persons.

Use of Cookies

When you use our Websites or Service(s), we may store some information on your computer. This information will be in the form of a “cookie” or similar file. Cookies are small pieces of information stored on your hard drive, not on the NetHelpDesk website. We do not use cookies to spy on you or otherwise invade your privacy. They cannot invade your hard drive and steal information. We use cookies to help you navigate the Websites and Service(s) as easily as possible, and to remember information about your current session. These are the Session Cookies and they are removed from your system when you close the web browser or turn off the computer. You must enable cookies on your web browser to use the Service(s). We use cookies to store content information and preferences.

Some cookies are essential for the basic functionalities offered by the Service(s). These class of cookies helps in keeping a user logged in to the Service(s) and remember relevant information when they return to the Service(s). These cookies are essential for the basic functionalities offered by the Service(s). These class of cookies helps in keeping a user logged in to the Service(s) and remember relevant information when they return to the Service(s). Some cookie are used for tracking the user activities within the Service(s), which in turn helps us in improving your user experience. Some cookies are used for providing you with customised and interest-based ads based on your browsing behavior and other similar activities on our Websites.

Analytics

NetHelpDesk uses third party software for analytics. All metrics information collected from your usage of the Service(s) shall be transmitted to analytics provider. This information is then used to evaluate how users use the NetHelpDesk website, and to compile statistical reports on activity for us. We further use the same statistical analytics tool to track or to collect your Personally Identifiable Information (PII). We will use this information in order to maintain, enhance, or add to the functionality of the Service(s) and to personalise the experience for you. Anonymised and aggregated information and analysis may be made public where desired by NetHelpDesk. Third party analytics software will not share your PII or associate your PII with any other data held by them. We use Boldchat (Third Party), Google Analytics (Third Party) and Lead analytics (Internal).

Access by Our Employees

NetHelpDesk customer service representatives have access to some transaction information in order to respond to your questions. NetHelpDesk limits that access to the minimum information required in order to provide prompt, high quality service. For example, these NetHelpDesk employees do not generally have access to complete credit card numbers. In general, NetHelpDesk employees who do have access to NetHelpDesk databases have undergone background checks, and generally only retrieve data for supporting NetHelpDesk customers' data or individual transactions, and not about individual customers.

Provision of Information to Others

To perform the NetHelpDesk services, NetHelpDesk must, of course, pass information about transactions to payment card processors and banks. From time to time NetHelpDesk may also provide third parties with aggregate information that is not linked to you or any other any particular individual. NetHelpDesk does not provide to any third party your name and e-mail address, or the names and e-mail addresses of other NetHelpDesk customers.

Questions

If you have questions about this Privacy Policy, please send e-mail to Privacy@NetHelpDesk.com and we will respond in accordance to our standard service level agreement.

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