"Problem management aims to resolve the root causes of incidents and thus to minimise the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors."
Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM) of Problems
"From multiple Problem Request Types, rule-defined assignment to Agents, tracking of actions, clearance and return to service details, linking to unlimited incident requests, auto-prompt to add or update resolution via Knowledge Base, with overview at all times. "
NetHelpDesk ITIL Compliance Team
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.