ITIL Project Management

NetHelpDesk has the capability to look after all of your different call types, and still follow the ITIL standard for Help Desks. This includes Project Management, where a larger task with a multitude of steps and actions within your organisation needs deep thought, and thorough planning.

So many of our Customers are looking to their Help Desk Software to help them organise projects effectively and efficiently. More now than ever before, companies are being asked to do more, with much less. Let NetHelpDesk take the burden of organisation, to help you achieve your goals.

Project time and money budgets, resource skillset tracking and assigning, separate mini-projects linked to one larger, or multiple important projects, visibility from all interfaces, endless reporting opportunities.

"Project management is the process of planning, organizing, motivating, and controlling resources, procedures and protocols to achieve specific goals in daily problems. A project is a designed to produce a unique product, service or result with defined beginning and end."

Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM) of Projects

"Nominate parent request types, organised separately, create parent Project tickets from templates, with automated child requests, assigned to different team members, update and close all child from parent, associated time and money budgets, display actual money and time spent."

NetHelpDesk ITIL Compliance Team

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Take a closer look at NetHelpDesk.

NetHelpDesk Demo

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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