"Project management is the process of planning, organizing, motivating, and controlling resources, procedures and protocols to achieve specific goals in daily problems. A project is a designed to produce a unique product, service or result with defined beginning and end."
Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM) of Projects
"Nominate parent request types, organised separately, create parent Project tickets from templates, with automated child requests, assigned to different team members, update and close all child from parent, associated time and money budgets, display actual money and time spent."
NetHelpDesk ITIL Compliance Team
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