Qualifications Matching

Routing calls through to team members is great functionality, but sometimes, it is necessary to only pick team members who are qualified to complete the work. In other words, you wouldn't want your TV repair man to work on the mechanics of your car, or a telephone engineer to go and fix an issue with a server.

NetHelpDesk allows you to populate a list of qualifications, what they are called, what they involve, and the categories of calls that require that qualification to work on them.

Once done, NetHelpDesk will need to know which Agents are associated with those qualifications, and you can specify those qualifications directly to the profile of your staff that log into NetHelpDesk to look after requests.

It couldn't be easier to get the right person working on a request.

The next time a call is categorised with a matching qualification, when your co-ordinator goes to reassign the call to a team member who can deal with it, those with matching qualifications raise to the top of the list with an asterisk, nominating them as those qualified.

You can also route calls automatically through to team members based on a list of criteria, and build a sequence of matching that NetHelpDesk goes through in lightening fast speed, to auto-assign calls for you.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



Cookie Policy

We use cookies to enhance your experience on our web site. By using our website or closing this message, you are agreeing to our Cookie Policy.