Imagine in the centre of the room is a pot, and inside that pot are all the requests that come from your end-users, all internal issues you've raised between your group, all the automated requests, and notifications from various monitoring software and so on. Regardless which side of the room you are standing, what is inside that pot remains the same, and all that's different is your perspective. How you see what's inside that pot will depend on where you are looking at that pot from. The queues in NetHelpDesk work on that basis, and each filter changes the main tree view to show the requests in that particular way.
Whether it is Requests, Sales Leads and Opportunities, Projects, Assets, Items, Service Monitoring and so on, the filters adapt in each area to be the most relevant for that function. NHD allows the Agent users that you buy licences for, the choice of how they wish to work, when they decide to. You can define a default by Agent login too. Easy setup, advanced queue management.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.