Queue Management

Whereas other products will force users to utilise the queue management setup that works for their product, instead, NetHelpDesk gives your agents multiple options of queue management to select from, that allows individuals to work however they want to, without affecting anyone else in the team!

With the multiple filters available in NetHelpDesk, you can find what you want, how you want, and fast. NetHelpDesk needs to be responsive and easily accessible.

Two people sat side by side in the same role, will have their own ways of working.

Whether it is by Area/Client and Site, Category, Request Type, Status, Date, Section/Team, Agent/Engineer or Priority, NetHelpDesk has you covered.


Understanding What NHD Offers

Imagine in the centre of the room is a pot, and inside that pot are all the requests that come from your end-users, all internal issues you've raised between your group, all the automated requests, and notifications from various monitoring software and so on. Regardless which side of the room you are standing, what is inside that pot remains the same, and all that's different is your perspective. How you see what's inside that pot will depend on where you are looking at that pot from. The queues in NetHelpDesk work on that basis, and each filter changes the main tree view to show the requests in that particular way.

Whether it is Requests, Sales Leads and Opportunities, Projects, Assets, Items, Service Monitoring and so on, the filters adapt in each area to be the most relevant for that function. NHD allows the Agent users that you buy licences for, the choice of how they wish to work, when they decide to. You can define a default by Agent login too. Easy setup, advanced queue management.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android

    Android

  • iPhone

    iPhone

  • BlackBerry

    BlackBerry

  • Tablets

    Tablets

  • Windows

    Windows

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