ITIL Release and Deployment Management

If your organisation is involved in the development and delivery of software to your user base, NetHelpDesk assists in the control and details of release management, all from the same interface as your other ITIL-aligned practices, such as incident and problem management.

Even the tickets that lead to changes in the software can be linked and referred to, and made available via a web service for your end-users to be able to notified about what changed, and which version.

Whether they are minor changes to the code, bug fixes or major software enhancements, NetHelpDesk can handle all of the details for you, and your team just need to record what those changes are.

"Release management focuses on the protection of the live environment and its services through the use of formal procedures and checks. Proper control ensures the availability of licensed, tested, and version-certified software and hardware, which functions as intended."

Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM) of Service Catalogue

"Control releases of software, recording release description, and notes, projected release date, independent release statuses and releaser, attached tickets affected by the content of the release, and communicating changes in effect within release to end-users via their incidents."

NetHelpDesk ITIL Compliance Team

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Take a closer look at NetHelpDesk.

NetHelpDesk Demo

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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