Once using the system in a live environment, that first week can seem like a challenge when starting out. We are there for you every step of the way, shadowing your moves, and making suggestions based on what is seen. You are not alone in this, ever.
Whether a new service desk, or a well established one, we all need help to see what we sometimes cannot. Our team are trained to help identify issues in the areas that may be slowing you and your teams down, and put steps in place to become much more efficient.
Before using the product in a live environment, our team can take you through some mock scenarios or "role-play", and look at how you deal with your customers. We can then show you how to achieve these very best, whether new procedure or existing. Let us help you.
NetHelpDesk has so much functionality, some will find the prospect daunting. We help break down the main areas of the program, and help you to see that it's not so complicated after all, and whether technical or not, you can hit the floor running.
Whilst we offer maintenance, we want you to become a self-sufficient administrator of the program as much as possible. This way you can feel more comfortable with the product and its capabilities. We offer on site and remote training, as well as centralised training days too.
We could spend the next 12 months writing every conceivable report requirement ever needed, and still not meet your every need. Your business is unique, so speak with us about your requirements, and we'll take care of the rest. Or train your report writers.
The ITIL framework can seem daunting, so our training team are up to speed with the latest in ITIL procedures. Let us help you become compliant, to help retain those important clients who demand the excellence you strive to provide for them.
Whether you want to go at this alone, or want us to help you completely, and everything in between, we're here for your every need. "Prior planning prevents poor performance", so they say, so let us help you make the right decisions the first time.
We cannot provide everything the perfect way, so we integrate with some of the biggest names in Software. Let us know which product you wish to integrate with, and we will look after the rest. This is usually free of charge, and delivered as a condition of purchase.
Whether using our one-click migration tools to transfer from our competitors' products, or need something a bit more bespoke, our Developers and Technical Support team believe there is no project too large or too small, so #ChallengeNHD.
As we promote throughout this website, our company understand that NetHelpDesk may not meet 100% of your needs. YET! When we are working with you, we can work on new features that you may have seen elsewhere, or require, to be the very best you can be.
As part of the remote training, you can discuss what is planned for NetHelpDesk in the future, and based on "nice-to-have" requirements, have direct influence on the roadmap. Our Developers are waiting for your suggestions to make NHD even better for you.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.