The functionality has been recently improved even further, to include Out of Hours Multipliers, as well as the rounding of time. If you have different rates for different Customers, based on contracts or service level agreements, you can build these in as well. We've worked closely with Sage to ensure a completely template based descriptions on Sage invoices comes directly from NetHelpDesk, saving time and administrative burden.
Throughout the program, there are ways to capture elements of your business that may be billable to your Customers.
Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.
Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.