If you have a larger team, or more than one that you need the help desk software to cater for, then splitting them into separate groups to distribute work quickly can be of uppermost importance, and yet many of our competitors fail to organise your staff in their products. NetHelpDesk always goes the extra step for you.
In NetHelpDesk, we call groups or teams of Agents (the people you need to look after requests in the help desk software) "Sections". Organise your sections however you want to. This is not the people you support, but the people supporting those end-users.
The best thing as well, as that unlike our competitors, we don't charge you extra to upgrade. All you need is a valid maintenance contract, and you have access to any upgrades, whether minor or major, stable or BETA.