ITIL Service Asset and Configuration Management

Whatever the assets that you need to track, whether devices of your customer or your own, or both, NetHelpDesk helps focus your processes of storing and maintaining details and configuration data of items, assets and devices, and link them to any type of ITIL request type.

Covering any kind of information that you need to store, and more, customisable to your own terminology or language, NetHelpDesk tracks what is recorded, what is changed, who changes it, and when they did so. Every login is accountable for all actions in the program, and especially vigilent in the configuration of assets being tracked, from beginning to end.

Indentification, planning, change control, change management, release management and maintenance all in one product, and accessible in many different ways, across the multiple platforms.

"Primarily focused on maintaining information and relationships about assets required to deliver a service. The management and traceability of every aspect of a configuration, from beginning to end, identification, planning, change control and management, release and maintenance."

Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM) of Service Asset and Configuration

"Assets of any kind can be stored in customisable groups and types, with endless custom details fields to capture and store data manually and automatically, with full reporting capabilities, plugins from any type of remote monitoring or control software you may use."

NetHelpDesk ITIL Compliance Team

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Take a closer look at NetHelpDesk.

NetHelpDesk Demo

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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