ITIL Service Catalogue

Before you're able to provide service status monitoring and all related data to your clients, they may need to know that you provide that service in the first place. Building a repository of all available services that can be made operational, and maintaining the data can be done within NetHelpDesk's main interface, and made available via the web interfaces.

Whether it is all of the teams, or selected logins restricted, the vital information stored inside the catalogue can be kept accurate, and whether the data is visible to the customer, or whether within your department only.

All of the data stored, such as grouping, timing and scheduling, relations to which assets and users, status and so on are customisable to your own terminology, but the high level of data integrity remains the same.


"Maintains and produces a Service Catalogue, and ensures that it contains accurate details, dependencies and interfaces of all services made available to customers."

Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM) of Service Catalogue

"A Service catalogue can be maintained, and the operational status of each service can be either automatically or manually updated and downtime reported upon. Errors can create an incident, or existing incidents linked to outstanding requests, and assigned by Categories."

NetHelpDesk ITIL Compliance Team


Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Take a closer look at NetHelpDesk.

NetHelpDesk Demo

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

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