"Maintains and produces a Service Catalogue, and ensures that it contains accurate details, dependencies and interfaces of all services made available to customers."
Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM) of Service Catalogue
"A Service catalogue can be maintained, and the operational status of each service can be either automatically or manually updated and downtime reported upon. Errors can create an incident, or existing incidents linked to outstanding requests, and assigned by Categories."
NetHelpDesk ITIL Compliance Team
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.