ITIL Service Desk Software

Managing your service desk, regardless of your business type, models or industries, is a key objective in a service desk software that is ITIL aligned. It's about providing the very best to your end-users in a manner that will always meet expectations, and exceed them.

Throughout the lifetime of a request in any area, being able to have clear visibility, processes, procedures, uniformity, to the highest of standards, is essential for making sure the customers that you have worked so hard to get, continue to come back to your business time, and time again, for the long term.

NetHelpDesk is ITIL aligned with the best practices for the IT industry, but this structure is easily translated into other industries as well. We provide a program that is easily customised, meeting 100% of your needs.

"Service Desk is primarily associated with the Service Operation lifecycle stage. Tasks include handling and life-cycle management of incidents and requests, and providing an interface for other ITSM processes, whether local, central or virtual."

Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM) of Projects

"NetHelpDesk provides a single, centralised point of contact (SPOC) and data store for IT infrastructure, end-user information and processes requests from end-users made by telephone, e-mail or web interface. It can be used by Service Desks on site with your customers, or centrally in a contact centre, to meet the communication needs of both your end-users, and Staff. NHD offers a broad and user-centred approach to any kind of service desk, in any company type and model, and any industry."

NetHelpDesk ITIL Compliance Team

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Take a closer look at NetHelpDesk.

NetHelpDesk Demo

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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