"Service Desk is primarily associated with the Service Operation lifecycle stage. Tasks include handling and life-cycle management of incidents and requests, and providing an interface for other ITSM processes, whether local, central or virtual."
Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM) of Projects
"NetHelpDesk provides a single, centralised point of contact (SPOC) and data store for IT infrastructure, end-user information and processes requests from end-users made by telephone, e-mail or web interface. It can be used by Service Desks on site with your customers, or centrally in a contact centre, to meet the communication needs of both your end-users, and Staff. NHD offers a broad and user-centred approach to any kind of service desk, in any company type and model, and any industry."
NetHelpDesk ITIL Compliance Team
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.