ITIL Service Level Management

Separate yourselves from your competitors with ITIL-aligned, multi-level service level management like no other. Set customer-specific and/or Supplier-specific and/or asset-specific service level priorities, with custom labels and timings as never before, with robust calculations and in-depth reporting facilities in one program.

We've evolved based on feedback of customers, some large organisations, where service levels mean the difference between prosperity and redundancies. Having a program that manages all the timings for you and your teams, so they can concentrate on the customer is not only needed, it's essential.

We believe you should accept nothing less than excellence from your help desk software, and we provide that excellence as standard.

"Provides continual identification, monitoring and review of the levels of IT services specified in the Service-level agreements (SLAs). Ensures arrangements are in place with internal IT support-providers and external suppliers in the form of agreements and contracts respectively."

Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM) of Service Levels

"Service Level agreements can be set up and conformance examined and reviewed. Setup one general for everyone, or Customer and/or Supplier specific ones, customised, monitored and reported on from the one interface. Use any description for each priority against SLA, and record impact and severity as separate, granular markers for the very best from performance statistics."

NetHelpDesk ITIL Compliance Team

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Take a closer look at NetHelpDesk.

NetHelpDesk Demo

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows


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