"Provides continual identification, monitoring and review of the levels of IT services specified in the Service-level agreements (SLAs). Ensures arrangements are in place with internal IT support-providers and external suppliers in the form of agreements and contracts respectively."
Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM) of Service Levels
"Service Level agreements can be set up and conformance examined and reviewed. Setup one general for everyone, or Customer and/or Supplier specific ones, customised, monitored and reported on from the one interface. Use any description for each priority against SLA, and record impact and severity as separate, granular markers for the very best from performance statistics."
NetHelpDesk ITIL Compliance Team
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.