ITSM Service Desk Software Integrated with SimpleHelp

NetHelpDesk integrates with lots of your favourite programs. Rather than giving you an inferior product, we allow you to use the best in class alongside our help desk software. Remote Support is key for any IT support desk, and one of the most powerful yet simple programs available is SimpleHelp.

Simplehelp creates a "remote server" in your chosen environment. This is usually a Microsoft Windows server, with a public IP address assigned to it, to ensure connection to anyone anywhere. Once setup, an administration module allows you to set up "Technicians" and then "Customers" access programs.

The integration we offer takes the SimpleHelp platforms, and integrates them seamlessly into the NHD main screens. An area specifically created for remote support allows your Agents to see when customers have joined the queue, connect with their desktops, record notes and time as the session continues, and create or update tickets. The Agent doesn't need to remember another login, as it uses the NHD Agent data to connect.

From the customer point-of-view, the self service web interface allows them to join a queue on demand, or be invited by an Agent through tickets, or even outside of them by email. The customer then downloads a personalised executable, with all of their details in it to pass to the Agent.

The NHD integration with SimpleHelp is integrated with the phone system interfaces in NHD, as well as tickets, as well as the time management parts as well. Remote to the desktops of your customers quickly and easily, without having to leave the NHD inteface.

"SimpleHelp is Server software for Windows, with simple licensing. Install on a computer inside or outside of your network to allow your support technicians to connect to your customer's computers. Customers who need support visit your site to launch the support application. Your technicians see the customer in the waiting queue, and initiate a session.

Use your server forever without rental fees or hidden costs. Pay for the sessions you need, and upgrade whenever you like. Register machines for unattended access, by installing the Remote Access Service to register a computer with SimpleHelp. Technicians can then monitor it and be alerted of problems, and connect when required.

SimpleHelp website


Your customers can request support in just two clicks! The support application gathers information from your customer and their computer, and adds them into your support queue. In seconds, your Agents can view and control their computer all from the NetHelpDesk interface.

SimpleHelp includes advanced file transfer capabilities to copy files to and from the remote machine, a diagnostics mode to better understand performance related issues, and the ability to automate tasks using predefined scripts contained in your toolbox.

NetHelpDesk has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.



Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android

    Android

  • iPhone

    iPhone

  • BlackBerry

    BlackBerry

  • Tablets

    Tablets

  • Windows

    Windows

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