Getting your end-users to complete end-user surveys can sometimes be difficult. We all have more to do in less time, so simple, easy procedures can encourage feedback.
How well are you doing? What can be improved? Is there a lack of resources to provide the service you promise? Is a customer close to leaving you?
A single click inside an end-user e-mail from NetHelpDesk, can log the response in the NetHelpDesk database, against the ticket being actioned. You can choose the images, and you can choose how many options they can click.
Getting fast, accurate, reportable feedback in a single click is not only a feature you want, it's one we all need as a part of our help desk processes!