Professional Services and On-Site Visits

At NetHelpDesk, we offer a full suite of professional services at a set price, to assist with the complex nature of implementing a new service desk software.

We truly believe that the most efficient and beneficial way to achieve these professional services is when we are sat, face-to-face with you and your team, dedicated time to focus on your goals. A little investment of time in advance leads to huge benefits later on, and a smoother implementation saving time and money long term.

We offer site visits to help implement NetHelpDesk in the beginning, from concept through to Go-live, and also annual maintenance visits, to review the program with you and your processes. Our team of consultants are here for anything NetHelpDesk-related you may ever need.

  • Help Desk Software Planning and Installation
    Planning and Installation

    Whether you want to go at this alone, or want us to help you completely, and everything in between, we're here for your every need. "Prior planning prevents poor performance", so they say, so let us help you make the right decisions the first time.

  • Help Desk Software Migration
    Existing Data Migration

    Whether using our one-click migration tools to transfer from our competitors' products, or need something a bit more bespoke, our Developers and Technical Support team believe there is no project too large or too small, so #ChallengeNHD.

  • Help Desk Software Integration of Favourite Apps
    3rd Party Program Integration

    We cannot provide everything the perfect way, so we integrate with some of the biggest names in Software. Let us know which product you wish to integrate with, and we will look after the rest. This is usually free of charge, and delivered as a condition of purchase.

  • Help Desk Software Configuration
    Feature Setup/Configuration

    NetHelpDesk has so much functionality, some will find the prospect daunting. We help break down the main areas of the program, and help you to see that it's not so complicated after all, and whether technical or not, you can hit the floor running.

  • Help Desk Software Administrator Level Training
    Administrator Level Training

    Whilst we offer maintenance, we want you to become a self-sufficient administrator of the program as much as possible. This way you can feel more comfortable with the product and it's capabilities. We offer on site and remote training, as well as centralised training days too.

  • Help Desk Software Reporting Configuration
    Report Writing and Training

    We could spend the next 12 months writing every conceivable report requirement ever needed, and still not meet your every need. Your business is unique, so speak with us about your requirements, and we'll take care of the rest. Or train your report writers.

  • Help Desk Software ITIL Compliance
    ITIL Best Practice Advice

    The ITIL framework can seem daunting, so our training team are up to speed with the latest in ITIL procedures. Let us help you become compliant, to help retain those important clients who demand the excellence you strive to provide for them.

  • Help Desk Software Procedural Advice
    Help Desk Procedural Advice

    Whether a new service desk, or a well established one, we all need help to see what we sometimes cannot. Our team are trained to help identify issues in the areas that may be slowing you and your teams down, and put steps in place to become much more efficient.

  • Help Desk Software Walk Through Scenarios
    Walk Through Scenarios

    Before using the product in a live environment, our team can take you through some mock scenarios or "role-play", and look at how you deal with your customers. We can then show you how to achieve these very best, whether new procedure or existing. Let us help you.

  • Help Desk Software Go-live Shadowing
    Go-live Period Shadowing

    Once using the system in a live environment, that first week can seem like a challenge when starting out. We are there for you every step of the way, shadowing your moves, and making suggestions based on what is seen. You are not alone in this, ever.

  • Help Desk Software Development Opportunities
    Development Opportunities

    As we promote throughout this website, our company understand that NetHelpDesk may not meet 100% of your needs. YET! When we are working with you on site, we can work on new features that you may have seen eksewhere, or require to be the very best you can be.

  • Help Desk Software Road map
    Prioritised Roadmap Influence

    As part of the initial site visit, you can discuss what is planned for NetHelpDesk in the future, and based on "nice-to-have" requirements, have direct influence on the roadmap. Our Developers are waiting for your suggestions to make NHD even better for you.

Configuration and Implementation Site Visits

Whilst on site, we can help you with absolutely anything NetHelpDesk related, and the day is structured around your unique and individual requirements for help desk software. We want you to get the most out of the software! We make sure you get the best use of our help desk software quickly, with minimum impact to your team. Even those who can buck against change will be left smiling and motivated to use the new system. Our Implementation team travel all over the UK and worldwide to implement NetHelpDesk.

Some recent destinations include Czech Republic, Nairobi, California, Colorado, Rwanda, Suriname, India, Dubai, Australia, so wherever you are we can implement on-site for you. And with our subsidised implementation pricing, it typically costs you little extra, if any, than the standard licensing fees.

Maintenance Site Visits

For our existing Customers, we offer optional site visits to maintain NetHelpDesk, to make sure the best of the program is being utilised. Your business needs to work efficiently to maximise profits, and we assist with this. As your company grows, so do your requirements. Times change, as do business models, and your requirements will shift with these.

Whilst we are on site with you and your team, we offer refresher training, as well as new training for new members. We also help you to use the new features added to the latest versions, and advise on best practices. We recommend these at least once a year, and many Customers ask us to support them in making the right decisions.

Our team of consultants are here to help with whatever you may need. Our services have developed over many years based on Customer feedback, so if there is another way you feel we could help you, feel free to contact us and speak with us about your ideas, and what you are looking for.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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