Skype For Business Integration

Skype for Business Call Integration is usually something most of our competitors would charge you inordinate prices to use, but as with all other functionality in NetHelpDesk, we include it as standard.

Allowing your agents to see who is calling, with avatars of the users if they have been uploaded, and all the relevant information they could need, in order to provide the very best service.

The screens aren't just informative, but incredibly useful, and interative. Add notes of how the call is progressing, add details of the outcome of the call, and much more.

NetHelpDesk can display incoming call pop-ups, place outgoing calls, and display the call handling screen when a call is connected in Skype for Business, formerly known as Microsoft Lync. This integration is part of the NetHelpDesk “Notify” program, and is available from version 10.31 of NetHelpDesk onwards.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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