"Supplier Management obtains value for money from suppliers and contracts. It ensures that underpinning agreements align with business needs, and Service Level Requirements. Allows overview process of identification, evaluation and management of suppliers."
Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM) of Suppliers
"Store all Suppliers, underpinning contracts and service level agreements, priorities, descriptions and timings for response and resolution, contact details and notes history, with Supplier portals, e-mail templates, Accounts ID for Purchase Orders, contract reference, descriptions and effective dates."
NetHelpDesk ITIL Compliance Team
NetHelpDesk's advanced timing mechanism helps you to closely track and monitor your Supplier's response and fix times, by assigning calls directly to them, and e-mail ticket details to the Supplier. Our help desk software integrates with your Supplier's help desk solutions, to allow auto-updating of the ticket when the Supplier updates their ticket.
Their communication with you is logged against tickets, and if available, can be made visible to your end-users. To ensure your own personal SLAs with your Customers are not affected, when a ticket is logged to the Supplier, the SLA Monitor switches to the Supplier's SLA timing with you. NHD will send Supplier SLA Breach Alerts to Suppliers and to your nominated Internal staff, and report on Supplier SLA Compliance.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.