ITIL Supplier Management

NHD helps you to keep all the details of your Suppliers, including their names, addresses, contact telephone numbers and e-mails, websites, notes on previous communications and working relationship, and assign a specific e-mail template to them as well.

Once setup as a Supplier, maintain records of your contract with them, start and end dates, Service Level Agreements (SLAs), costing info, and notes.

Our help desk software allows you to receive reminders when the Supplier contracts are due to expire. Easily and quickly attach documents of anything required against the individual Supplier's account with you, including processes and procedures for your staff to follow.

"Supplier Management obtains value for money from suppliers and contracts. It ensures that underpinning agreements align with business needs, and Service Level Requirements. Allows overview process of identification, evaluation and management of suppliers."

Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM) of Suppliers

"Store all Suppliers, underpinning contracts and service level agreements, priorities, descriptions and timings for response and resolution, contact details and notes history, with Supplier portals, e-mail templates, Accounts ID for Purchase Orders, contract reference, descriptions and effective dates."

NetHelpDesk ITIL Compliance Team

Track your Supplier's SLA with you!

NetHelpDesk's advanced timing mechanism helps you to closely track and monitor your Supplier's response and fix times, by assigning calls directly to them, and e-mail ticket details to the Supplier. Our help desk software integrates with your Supplier's help desk solutions, to allow auto-updating of the ticket when the Supplier updates their ticket.

Their communication with you is logged against tickets, and if available, can be made visible to your end-users. To ensure your own personal SLAs with your Customers are not affected, when a ticket is logged to the Supplier, the SLA Monitor switches to the Supplier's SLA timing with you. NHD will send Supplier SLA Breach Alerts to Suppliers and to your nominated Internal staff, and report on Supplier SLA Compliance.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Take a closer look at NetHelpDesk.

NetHelpDesk Demo

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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