Technician Web Interface

NetHelpDesk comes with an End-user and a separate Technician Web Interface, to access and action tickets using any web browser online. The Web Interface allows access to the NetHelpDesk information via standard web browsers using ordinary HTML. There are no plug-ins or JAVA required to run these. It's a standard template, that you customise as required.

This allows all of your Technicians to gain access to information you want them to see, and work on what they need to whilst not in the office. Custom forms, statuses and so on, come through to the web interface, as you would expect them to.

Simple, powerful and customised to your company requirements. Your team on the move will never know how they existed without NetHelpDesk.


Help Desk Software Agent Portal Login Screen

Technician Web Interface Login Screen

Help Desk Software Agent Portal Main View

Technician Web Interface Main View

Help Desk Software Agent Portal Request View

Technician Web Interface Request Screen

The Technician Web Access interface can be used by anyone who has log in access to the main Windows Interface in your organisation. The licence for the main interface covers the portal as well, and no additional cost involved.

It runs on any machine using Internet Information Services (IIS) web server. The system uses a compiled CGI executable for speed. The underlying functionality will be provided by the NetHelpDesk components.

All HTML files can be edited and customized to individual requirements. You can also setup multiple websites using the same database, but have different web appearances for each one. This is particularly useful if you have different departments using the same database, or have particular Customers you wish to provide a more personalised environment for.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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