As a helpdesk software package, NetHelpDesk has far more uses than just IT! Companies in the telecom sector can take advantage of its versatility for a number of applications. Its built-in CRM makes it the perfect solution for managing customer contracts with all the intricacies mandated by the complex nature of telecoms services.
Users in every area of the business can benefit from NetHelpDesk's array of user-friendly features. Office-based staff can enjoy streamlined workflows thanks to its range of billing options and smooth problem management, while the intuitive ticketing support system and powerful CRM will help build trust with your client base - meaning increased customer satisfaction. And because the system is fully cloud-enabled, engineers on the road can also stay in the loop by using the best-of-breed mobile apps.
With our guaranteed telephony integration and our support team always on hand, NetHelpDesk will supercharge your operations and make you a true telecoms contender.
Enable flawless contract management and maintenance of customer contracts. Assess and allocate appropriate service levels, easily handle payments and securely manage payment details, and handle contract renewals to a tight schedule – every time.
Keep extensive records of customer interactions and build strong relationships with your client base. Track client contact details, service histories, and account preferences to ensure records are up-to-date and communications are conducted smoothly.
Design, pre-configure, and automate custom billing processes to any schedule. NetHelpDesk's full and flexible integration with Sage, Xero, Paypal, Quickbooks, and other poopular payment gateways and accounting packages allows a huge range of billing options.
Use NetHelpDesk's powerful ticketing system to allocate equipment to technicians and end users alike. Manage stock, roll out firmware updates and new products, and much more – there's no limit to what NetHelpDesk can help you achieve.
Smooth the returns process by handling refunds, replacements, and related transactions while easily tracking warranty periods. Ongoing issues can be escalated when required, with all data securely saved and easily accessible from anywhere.
Extensive contractor management functionality can be achieved through the helpdesk software's various modules. Keep field workers connected, easily schedule on-site maintenance visits, and log reports from the road.
NetHelpDesk has an extensive range of features that are all displayed on intuitive, user-friendly screens.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.