For the calls that you get time and again, for the forms you populate with the same information over and over, for the projects that always start with the same tickets as their basis, we have a Templates section just for you.
We know that the templates will work for you, because from the start, you specify the content. Even if your teams have done everything they can to stop requests from recurring, set up Request Templates to auto-populate the details of the call quickly. Information that can be pre-populated can include Summary, Details, Request Types (forms), Categories, Priorities, Sections (teams), Agents (Agents), and much more.
If we haven't thought of it, #ChallengeNHD for the features you need, and we will add them in, how you need them to be, and usually free of charge, as part of your purchase.