For the calls that you get time and again, for the forms you populate with the same information over and over, for the projects that always start with the same tickets as their basis, we have a Templates section just for you.

We know that the templates will work for you, because from the start, you specify the content. Even if your teams have done everything they can to stop requests from recurring, set up Request Templates to auto-populate the details of the call quickly. Information that can be pre-populated can include Summary, Details, Request Types (forms), Categories, Priorities, Sections (teams), Agents (Agents), and much more.

If we haven't thought of it, #ChallengeNHD for the features you need, and we will add them in, how you need them to be, and usually free of charge, as part of your purchase.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



Cookie Policy

We use cookies to enhance your experience on our web site. By using our website or closing this message, you are agreeing to our Cookie Policy.