All time added to requests will be logged in the request's action grid for full auditing quality purposes, as well as added to timesheets for that member of staff. Within the Support Staff Timesheets, a timesheet dashboard is available to report on how much time has been logged by each member of staff, and filter by Customer, Category group, Agent or User name.
The dashboard allows you to account for billable and non-billable time, and set targets for your staff to reach. A Management Timesheet Report e-mail can be sent once a week summarising your staff's activity, and send Staff reminder e-mails if targets have not yet been met. Our help desk solution also allows you to report on previous weeks at the touch of a button.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.