Time Management

Tracking the time of your team can be useful on so many levels. Helping to point out improvements in productivity, providing the Customer with timings of actions on a call, billing purposes, and so on. The famous saying "Time is money" has never been more poignant than today.

Against each and every request, your team has the ability to add time taken on individual actions within our help desk software. The ability to record time outside of requests, holidays, journey information and travel time, are also available on all interfaces for your team.

Add time on the move via the Smartphone apps for iPhone, Android, Windows Phone and BlackBerry, via your tablet such as iPad or Galaxy Tab, via a web browser anywhere, and via the Windows application, on your PC.

All time added to requests will be logged in the request's action grid for full auditing quality purposes, as well as added to timesheets for that member of staff. Within the Support Staff Timesheets, a timesheet dashboard is available to report on how much time has been logged by each member of staff, and filter by Customer, Category group, Agent or User name.

The dashboard allows you to account for billable and non-billable time, and set targets for your staff to reach. A Management Timesheet Report e-mail can be sent once a week summarising your staff's activity, and send Staff reminder e-mails if targets have not yet been met. Our help desk solution also allows you to report on previous weeks at the touch of a button.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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