UTC Timezone Support

Supporting your Customers successfully when they are situated in different timezones, is key as your company establishes new territories for your business. Let NetHelpDesk take the strain of service level agreements across different UTC timezones, and let your stats reflect the reality of the times that you support with accuracy.

Even if you have Customers that operate in multiple locations, NetHelpDesk's tree view structure Customers and Sites breakout allows you to specify the UTC time zone at the Site Level.

With the flexibility of the robust SLA mechanism in NetHelpDesk, different working hours for different teams, and so on, NetHelpDesk helps you to not only support your customers based on their timezone, but also manage and report how you need to for everyone involved.


So, how granular can this UTC Timezone thing go?

Let's say that your Customer is in the United States of America, but you are based in New York, but your Customer is in Los Angeles. You can set them up with an Area/Client of "Customer A" with a Site of Los Angeles, California. You bill at the "Customer A" level, and the UTC zone is set at the "Los Angeles, California" level.

But let's say that Customer A doesn't only have a site in Los Angeles (PST or UTC-8), but also has one based in New York (EST or UTC-5). You still charge "Customer A" for all of the work, but your Service Level Agreement (SLA) with Customer A is to support them from 9am-5pm, Monday thru Friday. The New York office starts work three hours before the LA office does. NetHelpDesk takes care of this in the background, so your teams just carry out their work.

Specify at the "Los Angeles" level UTC-8, and at New York level UTC-5, and NetHelpDesk will take care of the SLA calculations for you. Even if you have teams who all start works in shifts, at different times, in your central location of Denver, Colorado (CST or UTC-6).

Even if their New York Office works completely different hours to the Los Angeles office, NetHelpDesk allows you to set the SLA at the site level too. See the separate page on this website that delves deeper into SLAs HERE.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android

    Android

  • iPhone

    iPhone

  • BlackBerry

    BlackBerry

  • Tablets

    Tablets

  • Windows

    Windows

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