NetHelpDesk Help Desk SaaS and Cloud web-enabling

There are many reasons why your organisation would require a solution in the cloud, or Software as a Service (SaaS). Now, more than ever before, some Customers prefer to keep their solutions off-site, and their users internally accessing via their web browsers.

NetHelpDesk offers a help desk software solution that is right for your business needs, whether we host NetHelpDesk for you on our servers, or you host the product centrally, and allow your end-users to access it from wherever they are in the world. It has all the same features as if you had installed the product at your own site. Nothing is lost.

Some of the great features from our helpdesk software via the web you can benefit from, are listed below, or tell us how we can help you in this area.

"So, what sets NetHelpDesk apart from the many other solutions?"


Our SaaS product is exactly the same product, with all identical functionality, as the product you would have if you hosted it yourself, and accessed on your domain.

There are four NetHelpDesk interfaces available for you, your team and your end-users; Agent Web Portal, a rich Windows application back-end, market-leading Smartphone apps for your users on the road, and customisable, personalised web portal experience for your end-users.


"How do you achieve this?"


We use a web-enabling technology that publishes the main rich client application over the web. So all you need is a PC, a Mac or an iPad with a web browser, and access to the internet, and you can access NetHelpDesk anywhere in the world.


"Where are your data centres?"


We have data centres in the UK, and in Europe. Backups are conducted daily, weekly and monthly, transferred off site, and stored securely via an encrypted connection. In the highly unlikely event of issues, we have robust Disaster Recovery Procedures in place to restore connectivity quickly, and the plan is tested monthly.


"How much extra does all this cost?"


Whether we hpst for you or not, all of the same amazing technology is available on either platform. The only extra we charge is to cover our costs for hosting it for you. Nothing more. Pay for the year in advance for even more savings!


"And what if we want to host it ourselves, but still use this technology?"


You can still use this technology to allow your staff to access NetHelpDesk from wherever they are. We can recommend products that you can use, or we can purchase licences on your behalf.


"How easy is it to migrate to NetHelpDesk? We have lots of data to transfer!?"


Very easy. We already offer one-click integration options in the software to migrate data from our leading competitors, as well as a built-in import facility within NetHelpDesk.

If you need a complex data import that isn't already offered by us, just speak with one of our team, who can assist with this, and explore options.


"What makes NetHelpDesk different?"


There are many points that make us different, but above all, it is the amazing Support you will receive.

Time and again, feedback received is that NetHelpDesk support Customers like no other product of its kind in the marketplace. In fact, some tell us we under charge for such exemplary assistance.


We feel that the best way to find out if NetHelpDesk is right for you is to simply ask us. We want you to find the best solution for you, so we're happy to help wherever we can, and if it's not right for you, we will say so! We promise you that!

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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