Integrating work flow procedures is an excellent way to improve efficiency and streamline your support desks. NetHelpDesk offers a help desk software workflow to help your teams with their workload, and ensure a higher quality of work, especially when being audited.
Integrating your helpdesk workflow and processes that you and your team follow is important, so we make NetHelpDesk incredibly flexible, to work around how you currently work. Make certain buttons available throughout the workflow, and restrict others to a pattern.
Create a service desk workflow for requests, so that only certain action buttons appear on the ticket at the start, and that certain action button has pre-determined defaults to force a workflow. Usually, this type of software is expensive, but we include as standard. These include: