What is Help Desk Software?

Help desk software is used by companies of many different varieties, from all kinds of industries, all over the world use our software to provide support to their customers, whether they are internal, or external. You may ask, "But, what is help desk software?" and it can mean different things to different people, and different providers of the software too.

In its most basic form, help desk software is a piece of software that allows customer support or service desk agents to receive, respond, process and track service requests from their end-users. Sounds simple enough, right? Yes, and there is a sea of choices available out there, that do that very thing, and they do it well.

But how is NetHelpDesk Help Desk Software different? That's a great question. Over the last two decades, we've been working with companies just like yours, to build the very best ticket tracking system in the world, based on their feedback.

Our customers are, and always will be, incredibly important to us, as they have helped us build the very definition of a help desk software; a ticket-management platform that enables the centralisation of customer conversations from a plethora of media, whether via web forms, e-mails, telephone calls, face-to-face interaction, smartphones, phablets, tablets, social media, and much more. NetHelpDesk becomes the single point of contact (SPOC) for an organisations in education, in managed service providers, in any business that needs to get and stay on top of how it deals with their end-users.

As their needs have grown, our features in NetHelpDesk have expanded, so that it has become more of a Professional Services Automation (PSA) tool. From the very beginning of conversations with a potential new customer, to quotations, sales orders, purchase orders, supplier or vendor management, items and stock control, asset management, and services, and customer service beyond, NetHelpDesk takes care of everything.

NetHelpDesk is ready to go in a sensible fashion from the installation, but can be customised and tailored around the requirements of the individual company. We have just one main version, so there is no forked-fuctionality, hidden costs, or confusion about what we provide. Everyone gets everything under one pricing table. We just charge you per person who needs to log into the program. Each of them needs their own named login. The suite of interfaces available compliment the main program, and are all included in the price. That's it. We provide help desk software in a fashion as simple as the term sounds. Our customer need more, want more, deserve more, and we help raise them to new heights.

There are plenty of online help desk software options on the market. They are slick, easy-to-use, and give the impression they have all your needs covered. But in our price bracket, they tend to be pretty basic. We are anything but. The rich, extensive features in our product are intuitive, powerful and rarely available outside products in the high six-figure budget brackets.

We want to enable your business to provide the very best ever to your end-users, for whatever reason, in any way you need. Simply #ChallengeNHD if we haven't thought of it yet. We want to know what you need.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information. Contact us to discuss with our team what you are looking for.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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