Hesk is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website. Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.
If you are looking for a Hesk alternative then below are a few reasons why NetHelpDesk may be suitable option
*Based on information available from Hesk website - accurate as of Feb 2016.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.