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Help Desk Software News 2005

Version 4.11 Released. New features include:

  • Ability to have a pool of hours, per period, per client. The pool of unused hours optionally carries over. A new report shows how many hours are left per client.
  • You can now set up recurring daily / morning requests, which are automatically created for tasks which you need to tick off and audit.
  • Add documents via the existing document wizard to individual devices, requests, and knowledge base entries.
  • Ability to set the default and unknown values for the estimate field on new requests.
  • Track non-billable time as well as the billable time.
  • End users can show just their own requests or all List KB entries on an FAQ list from KB lookup screen.

Please see current version download for full release notes.

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