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Help Desk Software News 2006

Already having among the highest functionality in the market, we decided to dedicate a team of professionals to the task of improving the user interaction experience. We now have the easiest to use system we have ever developed while maintaining easy access to all the most commonly used features. Please see current version download for full release notes.

NetHelpDesk has teamed up with Sage to provide a link directly into Sage Accounts, allowing for the automatic creation of invoices. Development commenced on 14th November 2006 and we are aiming for launch on the 31st January 2007.Please see current version download for full release notes.

Version 4.20 Released. The amendments include an improved user interface making it even easier to navigate around the system and providing an even more enjoyable experience while using the software. Other additions include a stop/start timer to enhance time tracking capabilities. Please see current version download for full release notes.

NetHelpDesk is launched in the Italian market. With its localized edition and Milan based support centre, we are now able to offer a market beating help desk solution to customers throughout Italy. The next phase of the internationalisation will see the product rolled out in Germany, Hungary and the Baltic.

Version 4.15 Released. New features include:

  • Additional level to client/area/site hierarchy.
  • User definable fields per request / per client.
  • CC Emails, email direct using own email client.
  • TAPI interface for autodialing / VOIP.
  • Multiple working day definition.
  • Cross reference requests and clear all in one step.
  • End users can add progress notes to an existing request.

Please see current version download for full release notes.

Work has commenced on the development of foreign language editions of NetHelpDesk. The translation phase will see the core product and the web interface translated into several foreign languages, including French, Spanish and German. The web interface will be the first multi-language module to be brought to market. The roll out date set for the Spanish edition has been set as 10 November 2005. Other language editions can be expected shortly after.


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