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Help Desk Software News 2009

Version 5.10 Released. New features include:


  • Improved Billing Engine.
  • Improvements to Auto-Inventory Processing.
  • Support for Sage 2010.
  • Support for QuickBooks 2010.

Please see current version download for full release notes.


Version 5.05 Released. New features include:


  • Custom Fields inc. Drop Down, Text, Date, Time etc.
  • Custom Request Types.
  • Improved Dashboard.
  • Approval Processing.
  • Advanced Field Visibility Rules.

Please see current version download for full release notes.


We would like to thank everyone who took the time to visit us at the recent Service Desk Show at Earls Court, London. We were delighted with the level of interest and are pleased to announce that we have already surpassed sales levels from previous years.


Version 5.05 Released. New features include:


  • New Request Screen Designer (to allow you to hide fields you don't use).
  • Improved Request Details Screen.
  • New Quick Actions and Hotkeys (Right-click on request list).
  • End User Closure Confirmation via Email and Web.
  • Managerial SLA Overview Screen.
  • Chart Dashboard (including Kiosk Mode).
  • Auto SLA Release on End User Update.
  • Manual Billing Option.
  • Unread request feature, displays in bold if an unread ticket.

Please see current version download for full release notes.


Version 4.68 Released. New features include:


  • A richer drag and drop interface making NetHelpDesk even easier to use.
  • A formatted email interface that allows incoming emails to be logged in a structured format, e.g. used to record category values.
  • Auto request improvements.
  • Ability to group auto requests together for ease of listing.
  • View by site - for uses such as domain name renewal.
  • Alarm emails when items reach re-order levels and software usage is exceeded.
  • Auto reports can be scheduled and emailed.
  • Unlimited devices can be linked to a user.
  • Up to 3 levels of categories can be defined.
  • Ability to import devices for all sites added.
  • Contents of action grid shown to end users now adjustable.
  • Inventory number can be alphanumeric.
  • Option to list requests assigned to logged in Agent now available.
  • End users can view requests by status.
  • Actions can be hidden from end users.

Please see current version download for full release notes.

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