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Help Desk Software News - April 2011

Thank you to all of our visitors for their valuable time at this years Service Desk & IT Support Show at Earls Court, London. We loved getting to know your company requirements, and explaining how we met those needs. We look forward to working with you all.

An "Add and Close" button has been added to the new request screen. This lets you add a request, and then close it straight away. To use this feature ensure that you have a close action defined in your list of actions. i.e. an action that has the status of 'closed'. The values from this action will be used to set up the close screen for you.


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