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Help Desk Software News - December 2011

Our all new smartphone apps are currently being developed. Our developers are hard at work adding in all the great request processing functionality that you are used to in the main Windows application, into the apps to take your help desk software on the road with you. Let us know if you are interested in these apps, and we will add you to the mailing list.

Version 6.30 was released, with:

  • Improved Main Screen view, simplified with toggle on/off Navigation Pane.
  • Improved Billing Functionality, including rounding, Out of Hour multipliers etc.
  • Additional Approval rules.
  • Improved Importing functionality.
  • Improved Request Templates and Child/Parent ticket functionality.
  • Improved e-mail functionality, including automated e-mails based on Ticket Status.
  • New Daily Stats with targets, and Board Reports added.
  • QuickBooks 2012 / Sage 2012 compatibility.

And many more. Also, the all new NetHelpDesk Logo was unveiled, moving NetHelpDesk forward with a new, clean image, and enhanced brand awareness in the marketplace.


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