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Help Desk Software News - January 2012

The timesheet feature has been enhanced to include 2 email based reports described below:

  • Sends and email to each Agent on Monday morning at 10am (an options/setup/timesheets variable) with timesheet details.
  • 4 columns: Tech name, Hours logged, Hours target, utilization rate as %.
  • Sends email to manager on Monday at 12am (a variable) with timesheet details for all techs.
  • 4 columns: Tech name, Hours logged, Hours target, utilization rate as %

Please see release notes for full details.


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